AFS Intercultural Programs, a non-profit high school exchange organization based in New York, is seeking several seasonal staff to support the functions of the Program Operations department as it prepares high school students to study abroad.
Responsibilities vary and may include assisting students in the completion of their AFS-USA application, reviewing student applications, coordinating program logistics with community-based organizations and international AFS partners, and working closely with our scholarships department.
This position will require you to work closely with students, parents, and AFS staff. As such, it is critical that you have strong communication skills and relevant customer service experience.
Successful candidates must:
•Have customer service and phone experience.
•Possess excellent communication skills (spoken and written) including telephone and email etiquette.
•Be adaptable and able to evaluate changing demands and circumstances and to adjust tactics as necessary.
•Demonstrate ability to work in multiple team environments, in varying contexts.
•Exhibit excellence in speaking with people of different backgrounds and ages including students, parents, and colleagues.
•Be able to generate and edit written messages for various audiences and formats (e.g., bulk emails, instructional materials, announcements).
•Be computer literate, including word processing, spreadsheets, email, database, and internet applications. (Microsoft Word, Microsoft Excel, general database knowledge).
•Be well organized and able to manage multiple priorities under multiple deadlines and navigate intense spikes in workload.
•Be self-motivated and able to maintain a high degree of quality and productivity with minimal supervision.
•Be detail oriented, but able to see, understand, and articulate the big picture.
Previous experience in international travel/education, call centers, admissions, and program management are highly desirable.
One of the several advisor positions requires the candidate have verbal and written fluency in Spanish. Also, it is desirable for this Spanish-speaking candidate to have experience working with diverse and underserved communities.
Seasonal employees are not eligible for health insurance coverage and they are not entitled to vacation pay, personal days, or floating holidays. However, seasonal employees are entitled to the following benefits: Social Security (FICA), Workers’ Compensation, Unemployment Insurance and Business Travel Accident Insurance. Seasonal employees are entitled to participate in our supplemental benefit plans, AFLAC.
35 hours a week starting December 4, 2014, and continuing for no more than 6 months (approximately through June 2015). You must be available the entire 6 months.
Candidates must be available to work Monday-Friday. You will be working a seven-hour day with office hours ranging from 9 a.m. to 10 p.m. During peak times, weekend hours may be required.
It is the policy of AFS-USA to provide equal employment opportunity in all employment practices without regard to race, color, religion, gender, age national origin, marital status, veteran’s status, genetic predisposition, convicted record, sexual orientation, disability, or any other unlawful basis. Our goal is to foster a diverse workforce which reflects a broad spectrum of society and maintain an organization free from unlawful discrimination towards any employee or applicant for employment. Full commitment to this policy is required to produce a work environment in which we can take pride.
If you are interested and meet all of the eligibility requirements, email your cover letter, résumé, at least two professional references and your writing sample (see below) to firstname.lastname@example.org.
Applications without a cover letter will not be considered.
We will be pre-screening candidates. Only finalists will be contacted and invited to a group interview. The group interview will take place at the AFS-USA New York office. You must be available for the in-person interview.
• •Writing Sample
You receive the following email from a student who is applying to participate in the Summer High School Program in Costa Rica. This student will be sixteen in February. Please respond to the student’s questions as an AFS employee using the AFS-USA website as a resource (www.afsusa.org).
I got your email about needing to update my host family letter and I don’t know what else to include. Also, when do I leave for Costa Rica? And my parents want to know how much it costs. I’m thinking about becoming a vegetarian. Will this be a problem?
Thanks for helping me out!