Senior Sales (Key) and Sales Associates

Duties and Responsibilities

Customer Service & Selling

• Provide every customer with a luxury customer service experience in line with the company’s expectations

• Consistently strive to overachieve in set KPIs i.e. ATV, UPT, SPH and other set targets as per the needs of the store and business

• Use product knowledge in different categories to maximise and drive sales

• Respond to and follow up sales enquiries using appropriate methods and tools while building clientele

• Engage, develop and maintain key relationships with the core luxury consumer


• Maintain stock awareness in all categories in order to maximise selling potential

• Ensure VM presentation standards meet company requirements and reflect the brand

• Ensure housekeeping standards are maintained to a high standard to reflect a luxury brand

• Assist in the planning and delivery of store event

• Carry out additional duties and to take on extra responsibilities as and when required

• Support the stores shrink plan by following operational best practices and seasonal shrink focuses

People / Brand Focus

• Develop personal skills through actively participating in the store’s learning environment

• Adhere to all Company Polices and Standards of Procedure

• Demonstrates and understands the Mulberry values and behaviours