Urban Outfitters Sales Associate


Reports To: Store Management

To create the kind of retail experience where the customer is inspired and the #1 priority. A place where you can share your love for music, design and style and interact with people in real and genuine way. To maintain the company culture and a connection to our customer is the goal of every employee.

Experience and Qualification
– Deeply understands and loves Urban Outfitters customer and brand culture
– Builds relationships naturally, embraces individuality and diversity
– Engages with social media across multiple platforms, connecting with others over shared passions
– Knows what current trends and products inspire the UO customer
– Eager to develop new skills and is responsive to feedback

Roles + Responsibilities:

Customer Experience
– Initiates conversation and interacts with the customer in an authentic, personalized way
– Utilizes technology to enhance the customers experience
– Shares advice, product knowledge and personal experiences to engage with the customer
– Takes ownership of the sales floor to ensure customer interaction is the #1 priority

Communication + Collaboration
– Exhibits a willingness to learn and adapt, maintaining an ongoing connection with the customers
– Shares good ideas with the team to impact the store processes
– Collaborates with the team regularly and actively participates in daily meetings
– Contributes to the overall vibe building shared fate by being positive, respectful and helpful to others

Product Knowledge
– Knows what’s new and what’s selling well throughout the store and shares that knowledge with the customer
– Well-informed on events and special offers in store and online providing customers with a seamless shopping experience
– Maintains Urban Outfitters visual and display standards and ensures selling floor is well stocked

Business Acumen
– Take initiative to drive store sales and operational results
– Assists in the completion of daily directives while keeping the focus on the customer experience
– Maintains a clean and safe store environment
– Demonstrates awareness and adheres to Loss Prevention, Inventory Control and all other Company policies and procedures

Please click on the link provided or visit us at http://www.workatuo.com